Experience and lessons learned
Experiences of using the benchmarking tool and implementation guidelines of a patient-centred care model
The pilot sites of the INTENT project participated in the piloting process of using the benchmarking tool at their institutes. The piloting exercise was coordinated by the National Institute of Oncology in Budapest, Hungary. The first phase of the piloting where the benchmarking tool was administered lasted between February 17 and May 31, 2020. This phase of the piloting period was originally scheduled from February 17 until March 31, 2020, however, due to the global Covid-19 pandemic, the exercise was temporarily put on hold and the timeline was extended until May 31st, by which time all pilot sites managed to successfully complete the piloting exercise despite the challenges. The second phase of the piloting lasted between June 1 - October 31 where the benchmarking data was analysed and the performance improvement plans were created. The pilot sites filled two surveys on their experiences during these phases and the findings are summarized in the reports.